Terms and Conditions
These terms and conditions apply to the use of this website at www.rshindustrial.co.uk
(the 'Website'). By accessing this website and/or placing an order, you agree to be
bound by these terms and conditions.
Using this Website indicates that you accept these terms regardless of whether or not
you choose to register with us or order from us. If you do not accept these terms, do
not use this website.
The www.rshonline.co.uk website is operated by Rubber Safety Hygiene Ltd. Our office is
at:
Rubber Safety Hygiene Ltd
Enterprise Works
2 Hunsley Street
Sheffield
South Yorkshire
S4 8DY
Our VAT registration number is 123 456.
Any reference in these terms and conditions to 'we' or 'us' refers to Rubber Safety
Hygiene Ltd.
Our contact details are as follows:
Trading Address
Rubber Safety Hygiene Ltd
Enterprise Works
2 Hunsley Street
Sheffield
South Yorkshire
S4 8DY
General email: sales@rshgroup.co.uk
Telephone number: 0114 2444592
Introduction
You will be able to access most areas of this Website without registering your details
with us. Certain areas of this Website are only open to you if you register.
We may revise these terms and conditions at any time by updating this posting. You should
check this Website from time to time to review the then current terms and conditions,
because they are binding on you. Certain provisions of these terms and conditions may be
superseded by expressly designated legal notices or terms located on particular pages of
this Website. If you do not wish to accept any new terms and conditions after we have given
notice, you should not continue to use this Website.
Ordering From Us
You are deemed to place an order with us by ordering via our online checkout process. We will
send you an order acknowledgement by email, detailing the products you have ordered.
Our acceptance of an order takes place when we despatch the order. When we despatch the
order the purchase contract will be made even if your payment has been processed
immediately, unless we have notified you that we do not accept your order or you have
cancelled your order.
We may refuse to accept an order:
(a) Where goods are not available
(b) Where we cannot obtain authorisation for your payment
(c) If there has been a pricing or product description error
(d) If you do not meet any eligibility criteria set out in our terms and conditions
(e) If the order is to be delivered outside of the United Kingdom.
We cannot sell alcoholic products to anyone under 18. For this reason, we may refuse an
order or refuse to make a delivery at our discretion. By placing an order you confirm that
both you and the person the order is to be delivered to, are aged 18 years or over.
Delivery
We will deliver the Products ordered by you to the address which you give for delivery when
you make your order. If any of the details you have given us in your delivery address are
incorrect, we are not liable for any items which have not been received.
You may specify a delivery address which is different from your billing address, if, for
example, you would like us to deliver the Products directly to a friend, a relative, or to
your place of work.
We do not deliver outside of the UK.
Delivery will be made as soon as possible. All delivery and dispatch timescales quoted on
the website do not include weekends.
Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee
delivery on that day or accept liability for deliveries made outside this timescale. This
also applies to products sent direct from our manufacturers. We cannot accept liability for
out of pocket expenses or other costs incurred due to failed or delayed deliveries.
Some postal addresses in remote areas may not be covered by our normal delivery services and
so we may have to contact you to advise you of extra postal charges.
Damage/Loss In Transit/Non Delivery/Late Delivery
It is your responsibility to inspect the goods promptly on arrival. Any claims for damage,
non-delivery, loss in transit or late delivery must be made within 4 days of the delivery
date.
When signing for your consignment, it is your responsibility to check that the number of
parcels being delivered corresponds with the number of parcels stated on the consignment
note. If not, the note should be amended accordingly before signature.
If the consignment is being delivered later than specified, it is your responsibility to write
the time of receipt on the consignment note.
If there is any apparent damage to the parcel, it is your responsibility to annotate the
consignment note accordingly.
Complaints
You are specifically required to examine the goods and any query relating to the delivery
must be notified within 4 days of receipt. We shall have the option of replacing or
crediting the value of goods in respect of which we accept a complaint and thereby
terminate our liability. We cannot be held responsible for charges incurred by you in
attempting to rectify or modify goods without our written agreement.
Any pricing or carriage queries must be reported within 4 days of the date of invoice. No
credits will be raised outside of this time period.
Order Cancellations
For most items, you have the legal right to cancel your order within 7 working days of
receiving the goods.
Order cancellations must be made in writing, quoting your order number, within 7 working
days beginning the day after the day on which the item is delivered.
If you wish to cancel your order you can notify us by email to sales@rshgroup.co.uk or
where goods have already been dispatched to you, the goods must be returned to us in
accordance with the 'Returns and exchange' section below.
We reserve the right to cancel your order at any time and issue a full refund.
The provisions of this clause do not affect your statutory rights.
Returns and Handling Charges
Requests by you to return catalogue goods to us will be accepted subject to a handling
charge if all of the following criteria are met:
i the goods are unused and are sourced from the catalogue
ii the goods are in good order
iii the goods were invoiced within 10 days of the date of return
Goods invoiced within 10 days of the date of return will be subject to either a 20% handling
charge or £25 whichever is the greater.
The item is your responsibility until it reaches us. For your own protection we recommend
that you send the parcel back to us using a delivery service that insures you for the
value of the goods as we cannot be held responsible for items damaged or lost in the post.
This returns policy does not affect your statutory rights.
The address for returns is:
Rubber Safety Hygiene Ltd
Enterprise Works
2 Hunsley Street
Sheffield
South Yorkshire
S4 8DY
I received the wrong item
If the item you received is not what you originally ordered, please contact us quoting your
order number, your name and address, details of the product and the reason for return, and
whether you require a refund or a replacement. We will then advise on how to proceed with
the return.
Faulty item
If the item you received is faulty, please contact us quoting your order number, your name
and address, details of the product and the reason for return, and whether you require a
refund or a replacement. We will then advise on how to proceed with the return. If the item
is faulty, please return it to us within 30 days of receipt. Refunds cannot be given if the
fault is as a result of misuse.
Colour
The colour of the product you receive may not match the colour as displayed by our website
on your computer monitor. Please be aware that if colour is important to you, your order
is placed at your own risk.
Clothing
When trying on items of clothing, please ensure that you are not wearing perfume / aftershave
or a deodorant which may leave a scent or marks on the item. We will be unable to accept the
return of any item where there is evidence that these instructions have not been followed.
The item should be returned with its original packaging.
Licence
You may retrieve and display the content of the Website on a computer screen, store such
content in electronic form on disk (but not any server or other storage device connected to a
network) or print one copy of such content for your own personal, non- commercial use,
provided you keep intact all and any copyright and proprietary notices. You may not otherwise
reproduce, modify, copy or distribute or use for commercial purposes any of the materials or
content on the Website without written permission from us.
Unless otherwise stated, the copyright and other intellectual property rights in all material
on this Website (including without limitation photographs and graphical images) are owned by
us or our licensors. For the purposes of these terms and conditions, any use of extracts
from this Website other than in accordance with the clause above for any purpose is
prohibited. If you breach any of the terms in these terms and conditions, your permission
to use this Website automatically terminates and you must immediately destroy any downloaded
or printed extracts from this Website.
No part of this Website may be reproduced or stored in any other website or included in any
public or private electronic retrieval system or service without our prior written
permission.
Any rights not expressly granted in these terms are reserved.
Service Access
While we endeavour to ensure that this Website is normally available 24 hours a day, we will
not be liable if for any reason this Website is unavailable at any time or for any period.
Access to this Website may be suspended temporarily and without notice in the case of system
failure, maintenance or repair or for reasons beyond our control.
Visitor Material and Conduct
Other than personally identifiable information, which is covered under the Privacy Policy
www.rshonline.co.uk/privacy.aspx any material you transmit or post to this Website will
be considered non-confidential and non-proprietary. We will have no obligations with respect
to such material. We and our nominees will be free to copy, disclose, distribute, incorporate
and otherwise use such material and all data, images, sounds, text and other things embodied
therein for any and all commercial or non-commercial purposes.
You are prohibited from posting or transmitting to or from this Website any material:
(a) - that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience
(b) - for which you have not obtained all necessary licences and/or approvals
(c) - which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world or
(d) - which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
You may not misuse the Website (including, without limitation, by hacking).
We will fully co-operate with any law enforcement authorities or court order requesting or
directing us to disclose the identity or locate anyone posting any material in breach of
the clauses of above.
Links to and from other websites
Links to third party websites on this Website are provided solely for your convenience. If you
use these links, you leave this Website. We have not reviewed all of these third party websites
and do not control and are not responsible for these websites or their content or availability.
We therefore do not endorse or make any representations about them, or any material found there,
or any results that may be obtained from using them. If you decide to access any of the third
party websites linked to this Website, you do so entirely at your own risk.
If you would like to link to this Website, you may only do so on the basis that you link to,
but do not replicate, the home page of this Website, and subject to the following
conditions:
(a) - you do not remove, distort or otherwise alter the size or appearance of www.rshonline.co.uk
(b) - you do not create a frame or any other browser or border environment around this Website
(c) - you do not in any way imply that we are endorsing any products or services other than our own
(d) - you do not misrepresent your relationship with us nor present any other false information about us
(e) - you do not otherwise use any trade marks displayed on this Website without our express written permission
(f) - you do not link from a website that is not owned by you and
(g) - your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
We expressly reserve the right to revoke the right granted in this clause at any time and to
take any action we deem appropriate.
You shall fully indemnify us for any loss or damage we or any of our group companies may
suffer or incur as a result of your breach of any clause.
Registration
To register with www.rshonline.co.uk you must be over eighteen years of age.
Each registration is for a single user only. We do not permit you to share your user name
and password with any other person nor with multiple users on a network.
Responsibility for the security of any passwords issued rests with you and if you know or
suspect that someone else knows your password, you should contact us immediately.
We may suspend or cancel your registration immediately at our reasonable discretion or if
you breach any of your obligations under these terms and conditions.
Disclaimer
While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
The material on this Website is provided 'as is' without any conditions, warranties or other
terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with
this Website on the basis that we exclude all representations, warranties, conditions and
other terms (including, without limitation, the conditions implied by law of satisfactory
quality, fitness for purpose and the use of reasonable care and skill) which but for these
terms and conditions might have effect in relation to this Website.
Liability
We, any other party (whether or not involved in creating, producing, maintaining or
delivering this Website), and any of our group companies and the officers, directors,
employees, shareholders or agents of any of them, exclude all liability and responsibility
for any amount or kind of loss or damage that may result to you or a third party (including
without limitation, any direct, indirect, punitive or consequential loss or damages, or any
loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising
from or connected in any way to business interruption, and whether in tort (including without
limitation negligence), contract or otherwise) in connection with this Website in any way or
in connection with the use, inability to use or the results of use of this Website, any
websites linked to this Website or the material on such websites, including but not limited
to loss or damage due to viruses that may infect your computer equipment, software, data or
other property on account of your access to, use of, or browsing this Website or your
downloading of any material from this Website or any websites linked to this Website.
Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977) (ii) fraud (iii) misrepresentation as to a fundamental matter or (iv) any liability which cannot be excluded or limited under applicable law.
If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
Advertising and Sponsorship
Part of the Website may contain advertising and sponsorship. Advertisers and sponsors are
responsible for ensuring that material submitted for inclusion on the Website complies with
relevant laws and codes. We will not be responsible to you for any error or inaccuracy in
advertising and sponsorship material.
Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with English
law. Disputes arising in connection with these terms and conditions shall be subject to the
non-exclusive jurisdiction of the English courts.
We do not warrant that materials/items for sale on the Website are appropriate or available
for use outside the United Kingdom and Eire. It is prohibited to access the Website from
territories where its contents are illegal or unlawful. If you access this Website from
locations outside the United Kingdom and Eire, you do so at your own risk and you are
responsible for compliance with local laws.
Miscellaneous
You may not assign, sub-license or otherwise transfer any of your rights under these terms
and conditions.
If any provision of these terms and conditions is found by any court of competent
jurisdiction to be invalid, the invalidity of that provision will not affect the validity
of the remaining provisions which shall continue to have full force and effect.
Only the parties to these terms and conditions may seek to enforce them. Nothing in these
terms and conditions is intended as granting any persons who are not parties to these terms
any rights under the Contracts (Rights of Third Parties) Act 1999.